Sales 01954 230898
Service 01480 411611

Email service@aquastream-softeners.co.uk

Important Delivery Information

PLEASE READ THIS IMPORTANT INFORMATION ABOUT DELIVERY 

LOCAL SALT DELIVERIES

All salt deliveries to CB,PE,IP,CM and SG Postcodes are done using our own delivery vechicle and driver. If you are home when the delivery is done the driver will leave the salt where you require it to be put. If you are not at home when the delivery is done the driver will leave the salt stacked tidy in a safe place or where you have requested it to be left if you are not going to be home. Your paperwork will be put through your letter box. You must inform us if you have electrically operated gates that do not automatically open. 

PALLET DELIVERY 

Please note that pallet delivery companies usually operate with 18 tonne rigid trucks with tail lifts. Same size truck as a dustbin lorry so please ensure there is sufficient access to your property for this size of truck. Although drivers are generally very helpful, if access to your property is restricted, the point of delivery will be at the kerb on the nearest accessible public highway. You will be responsible for moving the salt to your storage area.

We use Palletline a national pallet delivery network as our distribution partners for deliveries between 250kg and about 5 tonnes. They offer an excellent prompt service using rigid trucks with tail-lifts. Your order will normally be with you within about 7 days of placing the order.

Important information about access.
Your salt will arrive on a wooden pallet. The driver will lower this to the ground using the hydraulic tail-lift fitted to the vehicle, then use a hand operated pallet truck to move the pallet off the tail-lift platform and will follow your directions about where you want it. However, every delivery is different and the major factor is access restriction. Whilst every attempt will be made to get the pallet at least onto your property, we only guarantee that the delivery point will be to the kerb on the nearest accessible public road to your property. If there is an access issue for an 18 tonne truck on the highway leading to your property, either with weight, height or width, please let us know before you place your order.

Pallet Trucks
Once your pallet is off the lorry, the driver can manoeuvre it by hand to a certain extent, provided the surface is smooth and level. Any incline, step or even a small ridge will stop the pallet truck in it's tracks (they have small nylon wheels underneath). They certainly won't run on a gravel surface.

What we're saying here is that we'll do our best to get the salt as close as possible to where you want it. However, depending on access, this may not be possible so you need to be prepared to remove the bags of salt from the pallet and move them to where you store it yourself after the delivery has been made. The pallet, of course, is yours to keep or dispose of however you wish.
We can only accept your order for salt on pallets on this basis, we're grateful for your understanding and co-operation.

DAMAGED BAGS
Please be aware that your salt goes through our pallet network on route to you. We expect your delivery to arrive in the perfect condition in which it left us. Occasionally though, some bags may suffer minor tears or become scuffed during transit. The polythene bags are there to keep the salt clean and dry until you're ready to use it. Our bags contain a small overage in weight, so if a small amount (a few handfuls say) is spilt or becomes unusable, please be assured that you will still have the full weight ordered. Please protect any split bags and use them first. If you get a delivery with more serious damage or missing bags, please accept the delivery but sign for it as damaged so we can take it up with our delivery people. Let us know straight away what happened. Our normal procedure is to offer an agreed reduction in price against your next order to account for any salt that is missing or genuinely unusable. We would, if you prefer offer a pro-rate refund. Reverse Logistics (ie sending it back) is something we strenuously try to avoid with such a heavy and relatively low value product like salt - so your co-operation and understanding is greatly appreciated.